Privacy Policy

Ascend AI Technologies, Inc. ("Ascend AI," "we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ascendai.online and use our trading platform (collectively, the "Services").

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services. Questions or concerns? Contact us at support@ascendai.online.

2.1 Information You Provide Directly

• Account registration data (name, email address, password)
• Identity verification documents (government-issued ID, proof of address) required for KYC/AML compliance
• Financial information (bank account details, transaction history)
• Communications you send us (support tickets, emails, feedback)
• Profile preferences and trading settings

2.2 Information Collected Automatically

• Log data: IP address, browser type, pages visited, time and date of visits, time spent on pages
• Device data: hardware model, operating system, unique device identifiers
• Usage data: features used, trading activity, clicks, and navigation paths
• Cookie and tracking data (see Section 7 for details)
• Location data (country/region level, derived from IP address)

2.3 Information from Third Parties

• Identity verification providers (e.g., Jumio, Onfido)
• Blockchain data associated with your wallet addresses
• Financial data from connected exchanges or brokers
• Fraud detection and compliance screening services

We use the information we collect to:

• Provide our Services — create and manage your account, process transactions, and deliver AI-powered insights
• Comply with legal obligations — satisfy KYC/AML requirements, respond to regulatory requests, and maintain records as required by law
• Ensure security — detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities
• Improve our Services — analyze usage patterns, conduct research, test new features, and improve platform performance
• Communicate with you — send transactional emails, security alerts, product updates, and, with your consent, marketing communications
• Personalize your experience — tailor AI recommendations, dashboard settings, and content to your preferences
• Resolve disputes — investigate complaints and resolve conflicts between users

We do not sell your personal information. We may share your information with:

• Service providers — cloud hosting (AWS), analytics (Mixpanel), identity verification, payment processors, and customer support tools, all bound by confidentiality obligations
• Affiliated entities — subsidiaries and affiliates of Ascend AI Technologies, Inc. for purposes consistent with this policy
• Regulatory and law enforcement authorities — when required by applicable law, court order, or to protect our rights and users' safety
• Business transfers — in connection with a merger, acquisition, financing, or sale of all or a portion of our business assets
• With your consent — to any third party where you have provided explicit consent

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including satisfying legal, accounting, or reporting obligations. Retention periods vary by data type:

• Account data: retained for the duration of your account plus 7 years after closure
• Transaction records: 7 years minimum as required by financial regulations
• KYC/AML records: 5–10 years depending on jurisdiction
• Support communications: 3 years
• Marketing preferences: until withdrawal of consent

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data, subject to legal retention requirements
• Restriction — request that we limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing
• Opt-out of marketing — unsubscribe from marketing emails at any time using the link in those emails

To exercise any of these rights, please email us at support@ascendai.online. We will respond within 30 days.

We use cookies and similar tracking technologies to collect and store certain information. Types of cookies we use:

• Essential cookies — required for the platform to function (session management, security tokens)
• Analytics cookies — help us understand how users interact with the platform (e.g., Google Analytics)
• Preference cookies — remember your settings and personalization choices
• Marketing cookies — used with your consent to deliver relevant advertising

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

We implement industry-standard technical and organizational measures to protect your information, including:

• AES-256 encryption for data at rest
• TLS 1.3 for all data in transit
• Multi-factor authentication (MFA) for account access
• 98% cold storage for digital assets
• Regular third-party penetration testing and security audits
• SOC 2 Type II certification

No method of transmission over the Internet is 100% secure. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

Ascend AI is based in the United States. If you are located outside the US, your information may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for transfers from the European Economic Area (EEA).

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete such data.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date and, for significant changes, via email notification. Your continued use of the Services after any change constitutes your acceptance of the revised policy.

If you have questions about this Privacy Policy, please contact us: